Snap Send Solve - the app for incident reporting explained

All it takes is a keen eye, a little caring and a smart phone.

President John F Kennedy, in his famous inaugural address on January 20, 1961, said:
“And so, my fellow Americans: ask not what your country can do for you — ask what you can do for your country.”

As a resident or person who works in the city there are things you can do to help in maintaining the amenity of our beautiful city.  (“Amenity” – the pleasantness or attractiveness of a place.)

One of those “things” is to become familiar with an app called Snap Send Solve available from the App Store or Google Play.

How does Snap, Send, Solve work?

Imagine that you are walking the dog early in the morning and come across a sprinkler that has a lost its nozzle and is producing a fountain of water.

Stop.  Grab your smart phone, open your app, take a photo.  The app will record your exact location. Next step – choose a problem category from the list provided (Trees – as it is to do with park maintenance), type in a message if you want and then send.

In the CBD the alert that you have sent goes to the City of Melbourne.  They then redirect your complaint to the appropriate department. No standing in queues, no email, no procrastination (I’ll do it tomorrow). Deal with the problem on the spot.

A bit later, you will receive an email telling you that the incident has been recorded and how long it is expected to take to fix the problem. A while later someone will call to say the problem has been fixed or they will send you an email.  Problem solved!

Snap Send Solve covers areas such as animals, general, graffiti, hard waste, litter, noise, parking, pavement, playground equipment, road, street cleaning and trees.

But the idea should be expanded ...

Snap Send Solve could have more utilities such as VicRoads, Australia Post, CityWide, CitiPower who could be part of the reporting system. In addition the list of problem categories could be expanded.

By using technology, city people who move about and observe, can play a role in alerting authorities about incidents as and when they see them.  People whose responsibility it is to maintain the city cannot know all that happens day to day in every corner of our large and complex city.  Citizens can help.

What if there is a more immediate problem?

Say you see a street rubbish bin on fire.  Just call 000 and describe the emergency.  This ensures that the right authority is alerted and urgent action taken – e.g. call the fire brigade.

Keep up to date with happenings at Residents 3000 via our web site,

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